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1. PRIVACY POLICY

Effective Date: [9/21/2024] 

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At LUVINA STORE, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases. By using our website, you agree to the terms of this policy.

1. Information We Collect

When you visit our website or make a purchase, we collect certain information to provide a better shopping experience, including:

  • Personal Information: Your name, email address, shipping address, billing address, phone number, and payment information.

  • Account Information: When you create an account, we collect your username, password, and any other information you choose to provide.

  • Purchase History: Details of the products you have purchased and your transaction history.

  • Website Usage Information: We may collect data about how you use our site, such as your IP address, browser type, device information, pages viewed, and the dates and times of your visits.

  • Cookies and Tracking Technologies: We use cookies to improve the functionality of our site and provide a personalized shopping experience. Cookies allow us to remember your preferences, track your shopping cart, and analyze site usage.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and returns.

  • Communicate with you about your orders, promotions, and new products.

  • Provide customer service and respond to your inquiries.

  • Improve our website and customer experience through analytics and feedback.

  • Comply with legal obligations, prevent fraud, and enforce our policies.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted service providers for the following purposes:

  • Payment Processors: To process your payments securely.

  • Shipping Carriers: To fulfill your orders and deliver products.

  • Marketing Partners: To send promotional emails and offers, only with your consent.

  • Analytics Providers: To analyze website traffic and improve user experience.

These third parties are contractually obligated to protect your information and use it only for the specified purposes.

4. Security

We take the security of your personal information seriously. We use encryption technology (such as SSL) to protect your payment information during transmission. While we strive to protect your information, no system is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

You have the right to:

  • Access Your Data: Request access to the personal information we hold about you.

  • Update or Correct Information: Request corrections to your personal information if it is inaccurate.

  • Delete Your Data: Request deletion of your personal information, subject to certain legal obligations.

  • Opt Out of Marketing Communications: Unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in the email.

To exercise these rights, please contact us at [luvinastore1@gmail.com].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience. Cookies allow us to:

  • Remember your preferences and account settings.

  • Track items in your shopping cart.

  • Analyze website usage to improve our service.

You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website is not intended for children under the age of 12, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Effective Date" at the top of this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

LUVINA STORE
Email: [luvinastore1@gmail.com]
Address: [Vill,mandiya near jodhpur bypass pali (Rajasthan)].

2. RETURN POLICY

Welcome to LUVINA STORE! We value your satisfaction and want to ensure you have a positive shopping experience with us. Please review our return and refund policy carefully to understand our guidelines and procedures.

Return Policy

At LUVINA STORE, we want you to be completely satisfied with your purchase. If you are not satisfied with your item, we accept returns under the following conditions:

  1. Same-Day Return:

    • Items must be returned on the same day of delivery or purchase.

    • Returns must be in their original condition, unworn, unwashed, and with all original tags attached.

    • For in-store purchases, items must be returned to the same store of purchase.

  2. Items Not Eligible for Return:

    • Any item that is returned after the same day of purchase.

    • Items that are not in their original condition, including those that are worn, washed, or without original tags.

    • Sale items, custom items, or gift cards.

Refund Policy

If your return meets the criteria above, we offer refunds under the following terms:

  1. Refund Duration:

    • Refund requests must be made within 6-9 days from the date of purchase or delivery.

    • All refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the refund to reflect in your account.

  2. How to Request a Refund:

    • Contact our Customer Service team at [luvinastore1@gmail.com] or visit our store with your proof of purchase to initiate a refund request.

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchange Policy

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item on the same day as outlined in our return policy and place a new order for the desired item.

Damaged or Defective Items

We take pride in the quality of our products. If you receive a damaged or defective item, please contact us immediately at [luvinastore1@gmail.com] with your order number and a photo of the item. We will work with you to resolve the issue promptly, including issuing a replacement or refund if necessary.

Contact Us

For any questions or concerns about our return and refund policy, please contact us at [luvinastore1@gmail.com] . Our team is here to help you and will respond within 24 hours.

Thank you for shopping with LUVINA STORE!

3. CACELLASION POLICY

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Effective Date: [9/21/2024]

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At LUVINA STORE, we strive to provide the best service and ensure a smooth shopping experience. If you need to cancel your order for any reason, please review our cancellation policy below.

1. Order Cancellation

  • Pre-shipment Cancellations:
    You may cancel your order for t-shirts, hoodies, caps, or any other items before it has been processed and shipped. If your order has not yet entered the shipping process, you can cancel it by contacting us at [    luvinastore1@gmail.com]  You will receive a full refund.

  • Post-shipment Cancellations:
    Once an order has been processed and shipped, we are unable to cancel the order. In this case, you may need to follow our Returns and Refunds Policy to return the items after delivery. Return shipping fees may apply.

2. Custom Orders

For customized products, including personalized t-shirts, hoodies, or caps, cancellations are only allowed if the item has not entered production. Once production has started on a custom order, cancellation is no longer possible. Please make sure to double-check all customization details before finalizing your order.

3. How to Cancel Your Order

To cancel your order:

  1. Contact Us: Send an email to [luvinastore1@gmail.com] with your order number and request for cancellation.

  2. Order Review: Our team will review your request and confirm if the order is eligible for cancellation.

  3. Refund Processing: If eligible, a refund will be processed, and you will receive a confirmation email. Refunds will be issued using the original payment method and may take 5-10 business days to appear in your account.

4. Refund for Cancelled Orders

  • Eligible Orders: If your order is successfully cancelled before shipment, you will receive a full refund of the purchase amount.

  • Payment Method: Refunds will be issued to the original payment method used at checkout (cards, paytm, google pay, etc).

  • Processing Time: Please allow up to 10 business days for the refund to be reflected in your account, depending on your payment provider.

5. Changes to Your Order

If you wish to make changes to your order (such as size, color, or product), please contact us as soon as possible at [luvinastore1@gmail.com]. Once your order has been processed, we may be unable to accommodate changes. However, we will do our best to assist you if the order has not yet been shipped or entered production.

6. Contact Us

If you have any questions or need assistance with cancelling your order, please contact us at:

LUVINA STORE
Email: [luvinastore1@gmail.com]
Address: [Vill,mandiya near jodhpur bypass pali (Rajasthan)].

@Copyright2025

MADE with

Heart logo

in India

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